What Does Highly Responsive Actually Mean?

When TSR was asked to provide Project Management Services for a large utility company, we did much more then connect them with talented individuals.

Read More

What Does Highly Responsive Actually Mean?

When TSR was asked to provide Project Management Services for a large utility company, we did much more then connect them with talented individuals.

Since an increasing number of customers were accessing the utility’s website and account portals via mobile phones and tablets, our staff was charged with improving the user experience, including mobile apps, texting and mobile-optimized web. This project also had to optimize self-service channels, such as billing communications via text, or customer information during an outage. And, all these technical solutions had to be compliant with state and federal regulations – something our consultants are well versed in.

So when utility companies turn to TSR for staff augmentation they expect not only smart solutions but better project management and a better all-around customer experience – and that’s what we provide.

Public Utilities

Usually, we don’t spend much time thinking about our public utilities – until they go down. And along with the necessity of maintaining our electric, gas and coal power, water and water treatment, today there is also the reality of significant change in our national power supply.

Specifically, many states and municipalities are now working with solar, wind, geothermal, and other emerging energy sources. So not only do these essential – and evolving -- services require special facilities and elaborate technologies, they also need some very capable people to keep the power on and the water flowing.

So when it comes to the skilled people who design and develop systems that maintain and support our power grids or water supply, a number of public utility companies continue to turn to TSR as a true partner in their IT staffing.

Why? We are responsive to our client utility companies when they require particular personnel with relevant experience... when they need project managers as well as programmers... or when abrupt changes in delivery and supply, or regulations, make it necessary to augment staff, and fast.

That’s why public utility companies in several states turn to TSR. Our senior-level recruiters understand what’s required in this field -- that the right people placed in time can often make the difference between ongoing operations or dreaded disruption.