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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Business Analyst

Job Description

  • Location: Long Island City , New York
  • Type: Contract
  • Job #77141

Our client, a leading manufacturer, marketer, and seller of quality skin care, makeup, fragrance, and hair care products, is hiring a Business Analyst on a contract basis.

Work Location:

Long Island City, NY.  Strong preference for local candidates but they are open to remote candidates who are east coast based and can work in EST hours. Must be able to work independently if they are fully remote.


Business Analyst
Duration:  7-8 months dependent on start date. This will be covering for someone on Mat Leave. The FTE returns tentatively, end of April.

The Business Analyst, Creative Technology, is responsible for the day-to-day technical support and management of our creative workflow management tool, Wrike. This includes but is not limited to account setup, application configuration, incident and risk management, business investigation and planning, and training. They establish a shared vision with the Creative Center of Excellence, and Creative Technology Platform Owner, by building consensus on priorities and product execution which drives adoption and excellence in creative planning and execution. The BA will closely support the Platform Owner in managing the full product life cycle from strategic planning to tactical activities.

Key Activities
• Enterprise account management activities include:  User incident management and engagement, IT and Business Coordination, Administrative Configuration, User provisioning, Systems Reporting.
• Works closely with Global Creative Executive Director, Program Manager, Platform Product Owner, and Vendor to summarize collected information, identify trends, and devise the best technical and operational solutions possible.
• Create and maintain requirements documentation, use cases, user stories, and workflows.
• Act as internal subject matter expert and main point of contact for all Wrike support inquiries and needs.
• Identify and management project risks (including escalation to senior leadership when necessary) to ensure the on-time delivery of business goals.
• Prepare and deliver effective presentations.

Required Skills:

Must Have Skills/Background:
Minimum 3 years of experience. 
Should have solid BA foundation. 
Strong preference for experience with WRIKE or other PM tools. 
Will be responsible for general BA duties, product related activities, and some data management type duties. 
Should be able to work independently, will be doing heads down work and joining some calls. 

Functional Skills
Product / project management.
SDLC Methodology – Agile / Scrum / Iterative Development.
• Highly analytical and adept at creative problem-solving.
• Ability to decisively assess risk for clear and concise escalation when necessary.
• Efficient gap analysis for business process modeling and improvement.
• Basic understanding of change management practices: training, adoption, user communication, etc.
• Business acumen with creative operations, creative production, and marketing technologies.

Technical Skills and Qualifications
• Project management software.
• SaaS technologies.
• User Experience.
• Ability to pick up new technologies quickly with little to no formal training.
• Experience with user provisioning, system usage/activity reports, access controls.
• Technical report creation and analysis.
• Effective oral and written communication.

Behavioral Skills
• Problem solving / analytical thinking.
• Interpersonal skills including ability to influence.
• Adaptability / ability to manage change.
• Quick decision making and smart risk taking.

Pay Rate:  $40 – $54 / hr.


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