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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.


Job Description

  • Location: Princeton, NJ
  • Type: Contract
  • Job #76196

Our client, a leading pharmaceutical company, is hiring a Business Analyst/Process Modeler consultant on a contract basis.

Work Location

Princeton, NJ/Hybrid


• Ensure that the CMDB data is maintained by following approved Configuration Management policies, processes, procedures, and control compliance
• Analyze the CMDB data to highlight data gaps and errors and take appropriate action
• Support the CMDB data certification process.
• Manage dashboards and support reporting requests
• Validate discovery results and troubleshooting as required
• Manage the day-to-day operational activities of the Configuration Management process
• Manage configuration management articles in the knowledge management repository
• Provide guidance and training to the configuration management users in support of the maintenance of the CMDB
• Support configuration management Process Owner as needed
• Communicate the importance and value of the process to stakeholders and end users
• Negotiate, and influence with key stakeholders/End users/Peers for achieving the desired outcome in alignment to company goals
• Apply a continuous improvement mindset in enhancing, efficiency, quality, and effectiveness of the process; Proactively identify process improvements
• Display understanding of performance metrics and its implications on the company goal & objectives
• Review data and effectively assess short & long term implications and offer recommendations where applicable

• Bachelors degree in Computer Science (or equivalent related field experience)
• Strong understanding of ITIL framework and IT Service Management processes and reporting tools
• General knowledge of IT applications, IT infrastructure, architecture of computer systems including cloud as well as networks, operating systems, and databases.
• Extensive knowledge in CMDB and Configuration Management processes including management of configuration items (CIs)
• Strong commitment to data quality
• Excellent interpersonal and communication skills; ability to work independently and as part of a team
• ITIL Foundation certification desirable
• Knowledge of ServiceNow CMDB a plus
• Good communication skills and the ability to communicate appropriately at all levels of the organization
• Broad, enterprise-wide view and understanding of strategy, processes and capabilities, enabling technologies, and governance
• Experience working within cross-functional project team to understand business requirements and deliver process artifacts
• Experience in data analysis using tools such as Excel


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