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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Cash Application Specialist

Job Description

  • Location: Wilmington, DE
  • Type: Contract
  • Job #78567

Our client, a leading insurance company, is hiring a Cash Application Specialist consultant on a contract basis.

Work Location

Wilmington, DE

Summary:

• Assume ownership and respond to customer (internal/external) billing correspondence, and inquiries in a customer-centric, efficient, accurate and professional manner to achieve an optimal outcome.
• Coordination across multiple business partners to provide end to end servicing, ensuring the complete resolution of customer inquiries.
• Effectively navigate multiple systems (proprietary systems) and applications to research, analyze and resolve customer inquires
• Work effectively in a team environment using professional interpersonal and communication skills
• Promptly monitor mailboxes and provide front-line support for inquiries and escalations
• Quality Control cash application and effectively report findings to management
• Perform other related duties as assigned

Skills
• Basic knowledge of MS Office Suite products (including Excel, Outlook, Word)
o Excel-Data Entry-it would be nice to have someone who can do Vlook-ups
o Outlook-Responding to incoming emails, will be constructing email texts
• The ability to recognize when a problem needs to be solutioned and using the necessary resources to solve issues

Experience/Education
• Relevant work experience and or Associates Degree preferred
• Prior customer service in back-office processing environment and/or quality control experience

 

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