Our client, a leading banking company, is hiring a Client Service Specialist on a contract basis.
Job ID: 83286
Work Location:
Buffalo, NY
Summary:
The Service Specialist supports liquidity and cash management queries for across the spectrum of Global Payments Solutions (GPS) customers including Financial Institutions, Multi-National Corporations and Local Corporates. They provide service and query management end to end for all GPS products.
Responsibilities:
• Open daily cases to track inquiries and manage cases to resolution within agreed timeline.
• Resolve assigned cash management inquiries for all payment types (wire transfers, ACH, checks, RTP), commercial cards, statements, billing, reporting, receivables and other core cash management services.
• Monitor active case dashboard; resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set.
• Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Ensure all activity documentation is complete to provide performance tracking.
• Complete other responsibilities, as assigned.
• Establish and maintain excellent working relationships with the key client stakeholders.
• Strong written and oral communication skills.
• Ability to adapt to changing priorities while managing requests from multiple stakeholders.
Customer Engagement
• Provide a clear and concise response to their client queries.
Required Qualifications
• Previous service experience will be an advantage.
• Good level of business acumen and commercial awareness.
• Strong communication skills, both written and verbal.
• Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
• Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.
• Time management and organization skills with ability to manage multiple time sensitive tasks.
• Analytical mindset.
• Experience working in an International Global Banking environment or International Treasury setting.
• Basic knowledge of client group companies and product ranges.
Pay Rate: $15- $18/hour W2