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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Client Support Rep

Job Description

  • Location: Augusta, Georgia
  • Type: Contract
  • Job #71633

Carrier Connections position will be working with the clients and the Benefits carriers.  The consultant will be working with EDI files, so must have some sort of technical background as well as a strong client support background that is eager to help clients.  IT Support background working with Excel and large data.  Will be setting up calls with all parties(clients and carriers).  Also looking for project management exp, being able to prioritize and manage cases.

The CRC Representative plays a pivotal role in delivering exceptional customer service by promptly and accurately handling client Service Requests. The main objective is to address client inquiries, resolve concerns, diagnose issues, and provide effective and professional solutions that leave customers delighted after every interaction.
Duties and Responsibilities:
Take ownership of incoming client Service Requests, emails, and projects, ensuring complete customer satisfaction.
Ensure accurate programming and configuration changes as required.
Validate the accuracy of all third-party payments to benefit carriers and government agencies.
Manage multiple client commitments in a fast-paced and dynamic environment.
Implement changes to company set-up with meticulous attention to detail.
Monitor Case service level compliance, regularly reporting on productivity, service, and specific goals.
Actively contribute to customer service excellence and payroll servicing.
Identify client needs, investigate the root cause of issues, and make necessary adjustments.
Communicate with clients via phone and email, providing appropriate follow-ups.
Provide backup support for Majors phone queues when needed.


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