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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

CMDB & Discovery Product Owner

Job Description

  • Location: Alpharetta, GA
  • Type: Contract
  • Job #77475

Our client, a leading financial services company is hiring a CMDB & Discovery Product Owner on a contract basis.

Work Location: Alpharetta, GA (Hybrid Working Model) 


The client is seeking a CMDB & Discovery Product Owner who will be responsible for defining, maintaining and executing strategic roadmaps for the CMDB and discovery products and capabilities within the client’s technology environment. The responsibilities include but are not limited to planning, designing processes, implementation, communication, adoption execution and continual improvement of CMDB and IT Hardware Asset Management related processes. This product owner will apply deep industry knowledge and proven expertise in CMDB and discovery implementations and improvements to ensure successful product adoption using agile methodologies. It is a high-visibility position, with regular engagement with leadership team and Senior Management.

Core Responsibilities:

  • Analyze and evaluate CMDB and discovery technologies across a broad spectrum of modern hardware and software IT assets
  • Establish and maintain the CMDB and discovery product roadmaps, including cross-product and cross-organizational dependencies
  • Prioritize and lead grooming of the product backlog, serving as the voice of the customers and ensuring prioritization based on business value. Accountable for the creation and the integrity of the product backlog.
  • Groom and prioritize the CMDB and discovery product backlog, including selection of automation opportunities based on ROI
  • Translate product vision and strategy into epics, stories and acceptance criteria with the support of product business analysts
  • Work closely with the scrum Master(s) and development team(s), to ensure the right items are focused on during the development process.
  • Primary point of contact for questions from the team(s) and is empowered to make decisions.
  • Engage the vendor for problem solving future product enhancements and complex design evaluation
  • Drive continuous integration and delivery, automation gains, and reduced release cycle times
  • Track and report progress of the CMDB product roadmap, including business value realization measured outcomes, and product delivery risks, issues and mitigations
  • Liaise between business and technical chapters to ensure a mutual understanding of processes and application, product lifecycle / roadmap and have a clear view of business needs/value creation.
  • Define CMDB and discovery current and future state user journeys and articulate product value propositions
  • Drive continual innovation and increasing product value through research and analysis of user experience, operational results and process compliance
  • Act as a champion for users and their leaders to increase adoption, eliminate barriers and ensure success during release transitions
  • Liaise between the Business and the delivery functions to ensure that these technical requirements are solutionized and implemented.
  • Manage the product functionality through upgrades and ensure product lineage is maintained

Required Qualifications:

  • Bachelor’s degree required, preferably in engineering, mathematics, computer science)
  • 15+ years of IT Asset Management industry experience, preferably with 5 years experience in designing/managing ServiceNow ITAM/ITOM products including IT asset and configuration management, solution and implementation
  • Experience implementing CMDB and discovery in complex network environments
  • 5+ years of IT product management experience
  • 5+ years in IT, with proven experience in IT Services Management/ IT Project & BAU management.
  • Knowledge of ITIL (Incident, Problem, Change mgt, etc)
  • Capacity to manage stakeholders across different levels in complex Business & IT environments.
  • Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
  • Demonstrated experience in collaborating with multiple teams and facilitating brainstorming sessions to arrive at a solution
  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
  • Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with solution architects and design engineers
  • Proficiency with cloud, on prem and end user IT asset management practices and procedures
  • Service management concepts and ITIL standards with hands-on experience in the design, build test and implementation w/ ServiceNow ITAM enterprise solutions (SAMPro and HAMPro)
  • Ability to influence across all organizational levels, particularly senior management
  • ServiceNow Fundamentals, CSDM 4.0 , ITSM/ITOM certifications (preferred)
  • Bachelors Degree Preferred
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