Our client is hiring a Collections Analyst on a long-term contract basis.
Job ID 82893
Work Location:
Parsippany, NJ – Hybrid
Summary:
Responsible for the collection of the outstanding accounts receivables for market and national accounts. This position handles customer service issues by interacting with clients and internal departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.
Responsibilities:
- Handle collection requirements for multi-million-dollar portfolio of accounts.
- Must have experience reconciling large / complex billing histories.
- Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable.
- Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices.
- Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration.
- Process refunds, adjustments and write offs as needed.
- Prepare required documentation for placing accounts with third party agents.
- Generate monthly status reports of portfolio aging and payments.
- Provide coverage for other Collection Specialists as needed.
- Special projects as directed by the Credit & Collection Management.
- Ability to maintain accurate and up to date collection records.
Required Skills:
- 2+ years of experience in credit and collections.
- Ability to handle multiple projects at once.
- Ability to interact professionally with customers and internal departments.
- Ability to use Microsoft Office applications (i.e., Outlook, Word, Excel (including V-Lookup, Pivot Tables – to analyze data and create reports).
- Ability to work independently and as part of a team.
- Strong oral and written communication skills.
- Knowledge of Credit, Accounts Receivables and Collections software.
Education:
- Associate’s degree or post high school education/training preferred.
Pay: Up to $28 per hour.