Our client, a leading financial services company is hiring a Customer Service Representative/Helpdesk on a long-term contract basis.
Job ID 82747
Work Location:
Tampa, FL – Hybrid
Responsibilities:
- Responsible for responding to inbound inquiries such as phone calls, emails, website and chat support. This includes some outbound inquiries as needed.
- Courteous, accurate, and professional response to internal employees, and vendors for all, or a combination of Procure To Pay (P2P) Accounts Payable, P2P Procurement, Expense Reimbursement, and Supplier set up inbound inquiries.
- Prepare and respond to written inquiries via email, web or live chat from internal employees and vendors.
- Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation. Tracking all inquiries via internal systems.
- Maintain a safe and secure workplace within the infrastructure.
Education:
High School Diploma or equivalent.
Pay: $14.50 per hour.