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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Customer Service Representative/Helpdesk

Job Description

  • Location: Tampa, Florida
  • Type: Contract
  • Job #82747

Our client, a leading financial services company is hiring a Customer Service Representative/Helpdesk on a long-term contract basis.
Job ID 82747

Work Location:
Tampa, FL – Hybrid
Responsibilities:

  • Responsible for responding to inbound inquiries such as phone calls, emails, website and chat support. This includes some outbound inquiries as needed.
  • Courteous, accurate, and professional response to internal employees, and vendors for all, or a combination of Procure To Pay (P2P) Accounts Payable, P2P Procurement, Expense Reimbursement, and Supplier set up inbound inquiries.
  • Prepare and respond to written inquiries via email, web or live chat from internal employees and vendors.
  • Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation. Tracking all inquiries via internal systems.
  • Maintain a safe and secure workplace within the infrastructure.

Education:
High School Diploma or equivalent.

Pay: $14.50 per hour.

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