Our client, a leading insurance company, is hiring a Customer Service Representative – Product Services on a contract basis
Job ID #: 81695
Work Location: Columbia, SC/100% in OFFICE
Summary:
Job Hours of operation 7:30am-8:00pm central time
Job Schedule-Some Saturday hours may be required.
Job Schedule-five days on site.
TEMP TO PERM
Job Hours-40 hours
Job Summary:
The Producer Services Representative role supports the Producer Services contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to:
Responsibilities
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Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
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Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner
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Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
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Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
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Maintain performance and quality standards
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Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
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Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our CWB customers
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Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
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Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed
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Assist with special requests as needed.
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Complete additional tasks and other projects/duties as assigned
Qualifications
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Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
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3-5 years experience of Insurance background
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Customer- focused mindset and dedication to providing exceptional service to employees
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Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
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Outstanding, effective, and service focused communication skills, both verbal and written
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Proficient in computer skills, multi-application navigation and multi-tasking
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Accepts accountability
Pay Range: $22-23