Our client, a leading clothing company, is hiring a Deployment Analyst on a contract basis.
Job ID: 81665
Work Location:
Rocklin, CA
Summary:
Support and implement network/telephony hardware/software deployments for North America based stores remotely while managing onsite technicians.
Responsibilities:
1. Point of contact (POC) for the client’s North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
• Proactively coordinate with construction resources for implementation of stores networking and telephony
• Configure network and telephony hardware across US and Canada markets
• Order network and telephony circuits to meet deadlines and coordinate implementation
• Research, diagnose, resolve or escalate technical and procedural networking issues
• Address service level escalations and escalate unresolved issues per guidelines
• Utilize available resources for prompt resolution of inventory constraints
• Develop relationships with key Business Partners in all departments within responsibility areas
• Effectively identify, communicate, and mitigate risks to meet deadlines
• Financial tracking of all procured network hardware and services
2. Vendor Management
• Management of shipping and receiving of warehouse activity
• Address service level escalations as required and drive to resolution
• Establish and maintain effective lines of communication with multiple vendors
• Engage in network escalations and troubleshooting with vendors
3. Reporting and Misc. Projects
• Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other
• Summarize complex environment of many moving parts with dependencies
• Track project status and effectively and actively report back to leadership
• Provide weekly status summary reports for network related activities and changes
• Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups
Required Qualifications:
1) Knowledge, skills & abilities:
• Excellent verbal and written communication skills
• Analytical problem-solving skills and resourcefulness
• Must be self-motivated with the ability to work independently
• Proficient in Microsoft Office Applications with advanced knowledge of Microsoft Excel and PowerBI knowledge preferred – ability to use and create formulas, pivot tables, graphs, queries, macros
• Ability to act quickly and professionally to identify and multitask multiple priorities
• Able to deal with ambiguity and adapt to change
• Capable to learn technical and procedural client’s store retail environment
2) Minimum educational level:
• A BA/BS degree or equivalent work experience is preferred
3) Experience:
• At least 4 years of previous IT experience is preferred
• At least 2 year of networking experience is preferred – Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
• Previous project management or coordination is preferred
* Field or other retail experience is desirable
Pay Rate: $30- $35/hour W2