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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Desk-Side Support

Job Description

  • Location: Alpharetta, GA
  • Type: Contract
  • Job #77157

Our client, a leading financial services company is hiring for a Desk-Side Support on a long term contract basis.

Work Location:

Alpharetta, GA


The DSS (Desk-Side Support) Team provides technical onsite and remote support directly to Wealth Management users in both campus and branch locations. This includes diagnosis of user problems related to specific supported hardware, software, and networking services. DSS will handle issues that have not been resolved by the Service Desk and/or escalated by management as well as participate in technology project work and equipment moves and break fix as well as perform single point of escalation and triage on behalf of the users.

Responsibilities include:
– On-site support – participates in end-user support and problem identification for all areas of the IT infrastructure. This includes supporting multiple building locations in a given geographic region.
– Able to manage assets using asset management systems
– Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and peripherals
– Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.
– Evaluate user requests and requirements and recommend effective technological solutions.
– Escalates to the next level of support for issues he/she cannot individually resolve and perform the role of technology liaison for the supported users and their issue.
– May be required to work outside normal working hours and participate in an on-call rotation
– Participate in the Continuous Improvement and Problem Management process
– Identify and escalate chronic environmental, desktop and infrastructure issues impacting our users and their facilities to the Problem Management team
– Identify and escalate technology outages impacting our users and their facilities to the Incident Management team

Required Qualifications:

– Bachelors degree and/or extensive relevant experience preferred
– Excellent Microsoft Windows and Office support and trouble-shooting experience
– Strong organizational and problem solving skills.
– Excellent verbal and written communications skills.
– Intermediate knowledge of VMware and Citrix
– Intermediate knowledge of network architecture and topologies
– Experience in the financial industry
– Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT)
– Shell scripting experience a plus (Windows Powershell, perl, Windows cmd line)

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