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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Desktop Support Engineer

Job Description

  • Location: Seattle, Washington
  • Type: Contract
  • Job #79652

Our client, a leading pharmaceutical company, is hiring a Desktop Support Engineer, on a contract basis.

Job ID #: 79652

Work Location:
Bothell, WA – 100% on site

Summary:
The Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM). The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.

Knowledge/Skills:

  • Good technical knowledge and previous technical support experience.
  • Strong analytical and problem-solving skills for technical issues.
  • Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
  • Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
  • Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.
  • Ability to work in a fast paced, dynamic environment balancing demand.
  • IDF Experience
  • Office365 Experience
  • Experience working in a large corporate environment preferred.

Responsibilities:

  • Responsible for delivering a user centric IT Concierge experience.
  • Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
  • Provide direction and coordinate with Site Support staff in alignment with the SDM.
  • Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
  • Responsible for accurate inventory of all supported assets in stock
  • Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
  • Support the SDM with specific project related tasks as well as bringing relevant topics to the SDMs attention.
  • Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
  • Ensuring data rooms are kept secure, clean, and orderly as per company policies and guidelines on a consistent basis.
  • Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
  • Contribute to knowledge management as an author or reviewer as necessary.
  • Help identify to and with the SDM, areas for improvement through learning the business and its needs.
  • Participate in out of hours on call rosters as required.

Pay Range: $$35-36/hr

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