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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Desktop Support Technician

Job Description

Location: Warren, NJ
Type: Contract
Job #77649

Our client, a leading insurance company, is hiring a Desktop Support Technician on a contract basis.

Work Location: Warren, NJ (100% onsite- 5 days a week)

Summary:

Desktop Support Technician to provide deskside and remote computer and mobile device support.
Technician to be proficient in Microsoft Office, Windows break fix, hardware troubleshooting, software installation, inventory management, iPhone support and deployment, iPad support and deployment, Service Now ticket tracking, a mobile device management platform, Teams, WebEx, and Zoom. Should have excellent communication skills as they will be interacting with executives.

Soft Skills:

Good communication skills (verbal and written)
Excellent Customer Service skills
Strong attention to detail
Excellent documentation skills
Strong follow-up skills
Experience providing support to executive-level users and Senior Management

Technical Skills:

Strong knowledge of Windows Operating system.
Experience with MS Office 365 suite.
Laptop and Desktop imaging
Experience with setting up new laptops/Desktops.
VPN support
Good experience with Team, Webex calling/meeting (Setting up conference rooms, adding users, and troubleshooting)
Knowledge of ticketing system (Service Now )
Intune mobile technical support (iOS/Android OS)
Experience setting up/installing ZOOM/WEBEX/TEAMS
Amazon Workspace experience (AWS)
Any technical certifications are a plus
ServiceDesk experience is a plus
Experience setting up/installing ZOOM/WEBEX/TEAMS
Desktop support who will interact with executives and are polished
Proficiency on setting up iPhones and trouble shooting, etc
AWS workstation set up exp is helpful
MDM/intune is needed
Need to have excellent communication and interpersonal skills
Executive support ideal
Needs to be polished

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