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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Deviation Investigator

Job Description

  • Location: Bothell, Washington
  • Type: Contract
  • Job #79068

Our client, a leading pharmaceutical company, is hiring a Deviation Investigator on a contract basis.

Work Location:
Bothell, WA – 100% On site

The Deviation Investigator is an individual contributor role responsible for investigating No Impact, Minor, Major, and Critical deviations to determine root cause, corrective actions, ensuring the written report contains the technical merit and completeness according to regulatory expectations. This position will be responsible for operating cross-functionally, collecting necessary data and information associated with the manufacturing and laboratory investigations and determine the associated corrective action to prevent the deviation from reoccurring.


  • Bachelors degree in relevant Science or Engineering discipline and/or equivalent combination of work experience is required.
  • 5 years of relevant cGMP experience. Experience in FDA/EMA regulation in the biotechnology and/or cellular therapy field is preferred.
  • 2 years working within quality systems managing deviation and CAPA records.
  • Experience authoring deviation and CAPA records
  • Demonstrated proficiency in selection of team and effectively managing personnel issues is highly desired. Proven ability to demonstrate attention to detail, personal and team accountability where it is critical to success.
  • Expertise in GMP compliance and FDA/EMA regulations.
  • Demonstrate excellence in written and verbal communication.
  • Demonstrated ability to work cross-functionally and to develop and maintain strong business partner relationships.
  • Innovative, proactive, and resourceful; committed to quality and continuous improvement.
  • Ability to anticipate and mitigate challenges.


  • Actively manages deviations to achieve RFT (right first time) and on-time phase completion, including deviation closure by the original due date
  • Immediately upon assignment of an investigation, partners with their investigation team (QA Reviewer/ Approver, SMEs [subject matter experts], and necessary stakeholders) on definition and alignment of the investigation plan, required data, and timing for completion. Continues to partner with investigation team throughout the investigation process to ensure agreement / alignment on root cause and CAPA
  • When CAPA are needed, facilitates the investigation / CAPA team to define objectives, deliverables, ownership, due dates, and effectiveness requirements
  • Ensures smooth transition of the defined CAPA to the owning department SME and ensures the CAPA progresses to implementation timely to ensure on-time deviation closure
  • Owns and investigates department-specific trend deviations. Leads investigation team to perform deep-dive analysis of department-specific trends, including to:
    • Assess trend details to ensure accuracy and alignment across the team
    • Facilitate in-depth root cause analysis to determine additional process and system failure modes
    • Evaluate previous root causes and CAPA (in-progress or implemented) identified to lessen the trend
    • Determine if previous identified CAPA are sufficient to reduce the trend by defined targets
  • Leads GEMBAs and interviews the people closest to the work to identify failure modes and seek further understanding of the deviations
  • Applies HOP (Human and Organizational Performance) principles to investigations
  • Uses both soft-skills and technical skills to drive the deviation and CAPA processes:
    • Demonstrates good teamwork, collaboration, and communication skills with all internal and external customers
    • Seeks to understand, demonstrates humility, and shows curiosity for learning
    • Completes deviations that are thorough, accurate, and complete
    • Understands the overall deviation and CAPA processes including all phases of the records and proper content for each phase
    • Understands appropriate assignment of classifications and requirements for each
    • Understands the importance and impact of lot association within deviations and the relation to product disposition
    • Captures the necessary data to support containment activities and impact assessment
    • Attaches all necessary supporting evidence to the electronic deviation and ensures all attachments have been referenced in the record
    • Performs investigations and root cause analyses that are commensurate to the event being investigated
    • Understands multiple RCA tools and when, where, and how to apply them
    • Utilizes good technical writing skills
    • Contacts vendor as needed to complete investigations in a timely manner
    • May participate on deviation governance teams, projects, and other initiatives
Pay Range: $62-$63/hr
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