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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Mainframe Level Two Operator/Technician

Job Description

  • Location: New York, NY
  • Type: Contract
  • Job #77022

Our client, a leading financial services company is hiring for a Mainframe Level Two Operator/Technician on a long term contract basis.

Work Location:

New York, NY  


The candidate will work in the Command Center of a large, 24X7 multinational bank holding company where mainframe availability is mission-critical. The candidate will need the ability to work on site in New York and remotely using virtual connectivity techniques such as phone, chat, Skype and Zoom. Training will be limited and the candidate must have all required technical skills and strong general (soft)skills. The role requires the judicious exercise of privileged Mainframe access and rigorous adherence to security and operational policies.


  • Day shift position – 5 days a week with alternating shifts based on coverage.
  • Need someone who is flexible on hours (ie 9AM-5PM, 11AM-7PM, 10AM-6PM).
  • Need to be able to work on Saturdays upon request

General Skills Required:

  • Must have strong expertise in Tivoli Workload Scheduler 9.3 (or above) in an end-to-end environment and experience with event-based scheduling.
  • Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers)
  • Strong attention to detail.
  • Strong English written and verbal skills (able to communicate to customers and stakeholders).
  • Ability to digest security, cybersecurity, and policy training documents.
  • Familiarity with Service-Now ticketing software.
  • Experience with Skype for Windows and Zoom.
  • Familiarity with Windows interface and toolsets.
  • Excellent MS Excel, MS Word, and MS Outlook skills.
  • Ability to create and improve technical procedural documentation.
  • Knowledge and experience with high-availability environments a plus.

Technical Skills Required:

  • Strong experience and knowledge of industry standard command line interface tools and hardware consoles.
  • Operational knowledge of Mainframe z/OS, TSO commands, Console, JCL, Batch Execution and Monitoring.
  • Complete familiarity with the IBM Master Console interface.
  • Experience with at least two of the following monitoring tools: Omegamon, Sysview, Netview, Focalpoint, and Tivoli Enterprise Portal.
  • Have strong familiarity with Job Entry Subsystem (JES) commands on the mainframe.
  • Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete. Perform and verify system configuration changes as specified during weekend maintenance /shutdown periods.
  • Perform POR (Power on Reset) via the Hardware Master Console.
  • Familiarity with CICS and file control (ability to allocate and deallocate).
  • Identify issues (e.g. spool issues) using commercially available monitoring tools (e.g. Omegamon, Sysview, Netview) and resolve using JES commands.
  • Familiarity with controlling system tasks via with IBM System Automation or CA Ops MVS.
  • Knowledge of IBM Z Mainframe and z/OS
  • Knowledge of OS/390 Operations
  • JCL and batch problem diagnostic skills
  • Knowledge of Data Transfer protocols
  • NDM, FTP – ITIL certification a plus.
  • Previous Financial Firm experience

Pay Range: $36- $51/hour 

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