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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Product Support Analyst

Job Description

  • Location: South Jordan, Utah
  • Type: Contract
  • Job #82073

Our client, a leading financial services company, is hiring a Product Support Analyst on a contract basis.
Job ID# 82073

Work Location: South Jordan, UT

Shift Information: The people joining the team will be working in shifts on rotation basis (8 AM – 5 PM, 10 Am – 7 PM) and will be weekend on call on rotation basis. Weekend on call shifts will be 12 hrs (8 AM – 8 PM MST) and will be compensated in case they work over 40 hours.

Position Description:

  • We are looking for a Production Support Analyst to join the company’s Global Technology team.
  •  Interested in Supporting distributed Platform
  • Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
  • Enjoys new technological challenges and solving hard problems.
  • Aspires to join a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.

Responsibilities:

  • A Production Support analyst will primarily be responsible for managing the technology stack to ensure we are providing the expected service to our clients through proactive system alerts, incident management, problem management and user escalations/tickets via ServiceNow
  • You will troubleshoot issues across the entire stack: hardware, software, application, and network.
  • Manage Incident calls with IT partners, Infrastructure teams and other technology stakeholders
  • Collaborate with development teams and users to resolve Support issues
  • Identify areas for improvements including automation, toil reduction, resiliency and observability across the platform and help build up the knowledge and documentation for the team
  • Operate on a follow-the-sun support model, with global production support coverage in Asia, EMEA and North America. You will participate in weekend and off hours on-call on rotational basis, and be point of escalation during critical incidents
  • Ensure that our global teams are working together and following consistent procedures and practices.

Qualifications/ Skills Required:

  • A college graduate in Computer Science(preferred) but exposure to Technology
  • Working knowledge of UNIX/LINUX operating system, Any scripting language (E.g., Shell Scripting, Python, Perl, or JavaScript) and a Relational database (E.g., Sybase, DB2, SQL, Postgres and so on)
  • Excellent and confident communicator to manage high-pressure environment
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