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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Senior Reporting Developer (Snowflake/SQL)

Job Description

  • Location: Alpharetta, Georgia
  • Type: Contract
  • Job #82528

Our client, a leading financial services company is hiring a Senior Reporting Developer (Snowflake/SQL) on a long-term contract basis.
Job ID 82528

Work Location:
Alpharetta, GA
Summary:
Contact Center is looking to recruit talent to support the Reporting Cloud Transformation initiative. Candidate should have vast experience working with design and implementation of Reporting as it relates to IVR and Routing call flows and service integration supporting various line of businesses including mortgage, banking, and brokerage. Successful candidate will ideally have performed a pivotal role in large transformation before and have dealt with scale and complexity of legacy migration to target platform.
Responsibilities:

  • Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences.
  • Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design.
  • Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.)
  • Translate reporting requirements into actual code/configuration.
  • Take an active role in defining customer and agent experience with tech and business.
  • Implement and enforce best practices with the team for code quality, testing, and deployment.
  • Document configurations for execution and knowledge sharing.

Required Skills:

  • 7-10+ years hands on experience with snowflake, SQL server, including data modeling, performance tuning, Data Visualization and working with structured/semi-structured data. It also includes data extraction, transformation, and analysis.
  • Proficient in designing and managing data end to end ETL pipelines using IDMC / Spring batch/Autosys.
  • Experience integrating data from diverse sources like Genesys Cloud, Salesforce and APIs provided any internal / externals systems. This includes monitoring, debugging, and optimizing data flows.
  • Proficient to cloud services for data ingestion and automation data tasks using scripting (python) or orchestration tools.
  • Exposure to data quality, governance & automation.
  • Experience with Grafana / Elastic for real time dashboard and expertise in Power BI for dashboard creation, DAX, power query, modelling.
  • Exposure to work on creating AI insights from structured / semi-structured data. Familiarity with RAG architecture for combining LLMs with enterprise data sources – Snow Flake and prompt engineering.
  • Strong programming skills, preferably in languages such as Java, Python
  • Knowledge on Genesys PureCloud APIs and SDKs, Architect Flow
  • Hands on experience with large-scale platform transformation and management of multiple competing development projects
  • Experience with operating in an agile development framework.
  • Excellent communication skills, listening skills, influencing and negotiation skills.
  • Ability to develop and foster relationships with resources outside of direct control.

Education:
Bachelor’s or Master’s degree in computer science, Information Systems, or related field

Pay: $68-$89 per hour.
 

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