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About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee’s voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Technical Operations Engineer III

Job Description

Location: Montvale, New Jersey
Type: Contract
Job #79567

Our client, a leading financial company, is hiring a Technical Operations Engineer III on a contract basis.

Job ID #: 79567

Work Location: Montvale, NJ/Hybrid

Summary:

Hybrid role: Expectation is to work in Montvale NJ office at least 2 days per week

Job title: Application Support Engineer/Application Support Analyst

Summary: responsible for providing technical support and maintenance for software applications. This role involves troubleshooting issues, ensuring smooth operation of applications, and providing assistance to users.

The Application Support Engineer will collaborate with various teams, including development, IT, and customer support, to resolve application-related problems and enhance user experience.

Key Responsibilities:

• Incident Management:

• Respond to and resolve application-related issues reported by users.

• Track, prioritize, and document incidents using a ticketing system.

• Provide timely updates to users and stakeholders on the status of issues.

• Troubleshooting and Problem Resolution:

• Diagnose and troubleshoot application problems, including software bugs, performance issues, and configuration errors.

• Utilize log files, monitoring tools, and other diagnostic resources to identify root causes.

• Collaborate with development teams to implement fixes and workarounds.

• System Monitoring and Maintenance:

• Monitor application performance and availability using monitoring tools.

• Perform routine maintenance tasks, such as software updates, patches, and backups.

• Ensure applications meet security and compliance standards.

• User Support and Training:

• Assist users with application-related questions and provide guidance on best practices.

• Develop and deliver training materials and sessions for end-users.

• Create and maintain user documentation, FAQs, and knowledge base articles.

• Collaboration and Communication:

• Work closely with development, QA, IT, and customer support teams to address application issues.

• Participate in regular meetings to discuss application performance, upcoming releases, and support needs.

• Communicate effectively with both technical and non-technical stakeholders.

• Continuous Improvement:

• Identify areas for process improvement and contribute to the development of support best practices.

• Participate in post-incident reviews and contribute to the development of preventive measures.

• Stay updated on industry trends and emerging technologies related to application support.

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