Our client, a leading pharmaceutical company, is hiring a Project Manager Business Capability on a contract basis
Job ID #: 83770
Work Location: Lawrence Township, NJ/Hybrid
Summary:
Job Title: Project Manager Telecom/Voice Services
Location: 50% onsite at Lawrenceville
Hours: Mon-Fri 8am-5pm
Job Summary:
- The Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions.
- This role will work closely with the Global Voice and Contact team to ensure successful delivery of projects that enhance and maintain enterprise voice services across multiple regions.
Key Responsibilities:
- Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms.
- Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets.
- Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions.
- Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades).
- Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services.
- Identify project risks and develop mitigation strategies to ensure project success.
- Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management.
- Manage relationships with telecom service providers, hardware vendors, business users, and technology partners.
- Support troubleshooting and resolution of issues related to voice services and contact center operations.
- Prepare and maintain project documentation, such as status reports, and risk logs
Qualifications:
- 5+ years of project management experience in telecom, voice services, or contact center environments.
- Experience managing global projects and working with geographically dispersed teams.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment.
- Excellent communication, leadership, and stakeholder management skills.
- Bachelors degree preferred or equivalent experience.
Preferred Qualifications:
- Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams,).
- Experience working with telecom carriers and service providers.
- Knowledge of telecom regulatory requirements and industry best practices.
- Experience with Agile project methodology.
Pay Range: $78-79